Privacy Policy

Last updated: April 2026 · Effective since 2022

This Privacy Policy explains how Genix.site collects, uses, and protects your personal information when you use our website or place an order. We are committed to safeguarding your privacy in line with applicable Egyptian data protection laws.

1. Information We Collect

We collect the following types of information when you interact with Genix.site:

• Account information — name, email address, phone number, and password (stored encrypted).
• Order information — shipping address, governorate, items purchased, and payment method.
• Payment information — handled exclusively by our payment partners (Paymob and Fawry). We do not store full card details on our servers.
• Technical data — IP address, browser type, device information, and pages visited, used for analytics and security.

2. How We Use Your Information

• To process and fulfil your orders, including delivery and warranty support.
• To generate tax invoices in accordance with Egyptian tax law.
• To communicate with you about your orders, account, or customer support requests.
• To improve our website, products, and services.
• To prevent fraud and protect the security of our platform.

3. Sharing of Information

We do not sell your personal data. We share information only with trusted third parties who need it to provide services on our behalf:

• Payment processors (Paymob, Fawry) for processing transactions.
• Shipping partners for delivering your orders.
• Government authorities when required by Egyptian law.

4. Data Security

We use industry-standard security measures including SSL encryption, secure password hashing, and access controls to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.

5. Cookies

Genix.site uses cookies and similar technologies to remember your preferences (such as language and shopping cart contents) and to analyse site traffic. You can manage cookies through your browser settings.

6. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request corrections to inaccurate information.
• Request deletion of your account and associated data, subject to legal record-keeping obligations.
• Opt out of marketing communications at any time.

To exercise any of these rights, contact us at privacy@genix.site.

7. Data Retention

We retain order and invoice records as required by Egyptian tax and commercial law (typically a minimum of five years). Account data is retained for as long as your account remains active.

8. Children

Genix.site is not intended for individuals under the age of 18. We do not knowingly collect data from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be posted on this page.

10. Contact Us

For privacy-related questions or requests, please contact privacy@genix.site.

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